This Privacy Policy explains how Rizq ("we", "our", or "us") collects, uses, and protects your personal information when you use the Rizq mobile application and related services. By using Rizq, you agree to the practices described in this policy.
1. Who We Are
Rizq is a quick-commerce grocery delivery platform operating in Egypt. We connect customers with supermarkets and stores to enable fast home delivery of groceries and everyday essentials.
For any privacy-related questions, contact us at: [email protected]
2. Information We Collect
Account Information
- Phone number — required to create an account and verify your identity via one-time password (OTP).
- Name — optionally provided by you to personalize your account.
Delivery Information
- Delivery addresses — street address, building, floor, apartment, and any delivery notes you provide so we can deliver your orders.
- Location — approximate location may be used to determine available delivery areas. We do not continuously track your location in the background.
Order & Transaction Information
- Items added to cart and purchased.
- Order history, status, and timestamps.
- Payment method details (processed securely by our payment gateway — we do not store full card numbers).
- Wallet balance and transaction history (for users who use the Rizq wallet or receive refunds).
Device & Usage Information
- Device type, operating system, and app version.
- Push notification token (to send you order status updates via Firebase Cloud Messaging).
- App usage data and interactions (e.g. screens viewed, features used) for improving the app experience.
- Crash reports and error logs (via Sentry) to help us identify and fix bugs.
3. How We Use Your Information
- To create and manage your account.
- To verify your identity via OTP during login.
- To process and fulfill your orders.
- To communicate order confirmations, updates, and delivery notifications.
- To process payments and manage refunds.
- To improve our app, services, and customer experience.
- To detect and prevent fraud or abuse.
- To comply with applicable laws and regulations in Egypt.
4. How We Share Your Information
We do not sell your personal information. We share data only in the following circumstances:
Service Providers
- Payment processors — to securely handle payment transactions.
- SMS providers — to send OTP verification messages to your phone number.
- Firebase (Google) — to deliver push notifications to your device.
- Sentry — to collect anonymized crash reports and error logs.
- Cloud storage (Cloudflare R2) — to host product images and app assets.
Delivery Operations
- Your delivery address and order details are shared with our internal pickers and delivery staff to fulfill your orders.
Legal Requirements
- We may disclose your information if required by Egyptian law, court order, or government authority.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. Order records are retained for a minimum period required by Egyptian commercial law. You may request deletion of your account and associated data by contacting us at [email protected].
6. Data Security
We use industry-standard security measures to protect your data, including encrypted connections (HTTPS/TLS) for all data in transit, and secure storage practices for data at rest. Passwords are never stored — we use OTP-based authentication only.
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — request correction of inaccurate or incomplete data.
- Deletion — request deletion of your account and personal data.
- Opt out of notifications — disable push notifications at any time through your device settings.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Children's Privacy
Rizq is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
9. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the app. Continued use of Rizq after changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Website: quickrizq.com